Shipping and Return Policy

Processing Time

Orders are typically processed and shipped within [Insert Processing Time] business days after payment is confirmed. Processing times may be longer during holidays or promotional periods.

Shipping Methods

We offer the following shipping methods:

• Standard Shipping: 7 business days.
• Express Shipping: 3 business days.
• International Shipping: Delivery times vary by location.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and shipping method selected. Free shipping may be available for orders over 100$.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

Delays and Issues

While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as weather, customs, or carrier issues. If your order is significantly delayed, please contact us for assistance.

Eligibility for Returns

We accept returns within 30 days of delivery. To be eligible for a return, items must be:

• Unused and in their original condition.
• In the original packaging with all tags attached.
• Accompanied by a valid proof of purchase (e.g., receipt or order number).

Non-Returnable Items

The following items are non-returnable:

• Personalized or custom-made products.
• Perishable goods.
• Intimate or sanitary products.

How to Initiate a Return

To initiate a return, follow these steps:

1. Contact our customer support team at support@howkiki.com to request a return authorization.
2. Pack the item securely in its original packaging.
3. Include the return form and proof of purchase.
4. Ship the item to the address provided by our team.

Refunds

Once we receive and inspect the returned item, we will process your refund within 30 business days. The refund will be credited to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you need to exchange an item, please contact our customer support team. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.