FAQ
Find answers to common questions about shopping at howkiki.
General Questions
What is howkiki?
howkiki is an online store offering a wide range of high-quality products. Our mission is to provide a seamless and enjoyable shopping experience for our customers.
How do I create an account?
To create an account, click on the "Sign Up" button at the top of the page. Fill in your details, and you're all set!
Is my personal information secure?
Yes, we take data security seriously. Your personal information is protected using industry-standard encryption and security measures.
Orders and Payments
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment methods. All transactions are processed securely.
Can I change or cancel my order?
You can change or cancel your order within 48 hours of placing it. Contact our customer support team for assistance.
Shipping and Delivery
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected. Most orders are delivered within 7 days business days.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by a receipt.
How do I initiate a return?
To initiate a return, contact our customer support team or visit the "Returns" section in your account. Follow the instructions to complete the return process.
When will I receive my refund?
Refunds are processed within 30 days business days after we receive the returned item. The refund will be credited to your original payment method.
Contact Us
If you have any other questions, feel free to reach out to us:
Email: support@howkiki.com
Phone: +212633333366
Address: HAY EL QUDS